Luis Pardo
Luis Pardo
AVP of Bank Omnichannel Sales & Service Performance
USAA
Close Luis Pardo
Luis Pardo
AVP of Bank Omnichannel Sales & Service Performance
USAA

As AVP of Bank Omnichannel Sales & Service Performance, Luis leads business strategy and channel performance analytics for the country’s leading digital bank, USAA Federal Savings Bank. USAA’s mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in doing so, USAA seeks to be the provider of choice for the military community. Luis resides in Tampa, Florida and has the honor of serving on the board of directors for the Florida Diversity Council. He holds a Master of Business Administration from Ferris State University in Michigan and a Bachelor of Business Administration from Wichita State University in Kansas. He is also a graduate of the Consumer Bankers Association Executive Banking School. Luis’ banking experience spans 20+ years. Previous to USAA, he served as Vice President, Sales and Service Support at Huntington National Bank in Columbus, Ohio. In this role, he led teams in charge of incentive plan design & administration, workforce management, and goal allocation for the Consumer and Business Banking divisions.